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Find the customer
Waiting for London & Zurich 0
Customers who’ve been sent their link but haven’t finished London & Zurich’s bank form yet, or have and aren’t picked up yet.
A finished form is picked up when someone opens this screen or taps Check now, and on its own about 20 to 30 minutes after the customer finishes, when London & Zurich tell us.
No sign-ups waiting.
Needs attention 0
What lands here, each with the reason:
- A London & Zurich customer who matches more than one sign-up, or a sign-up more than one customer matches.
- A match that may be a moved Interbacs member, or that already has collections or pays for that service.
- Adding the collections stopped part-way, or a request was cut off.
Retry it, link the right customer, or dismiss it once it’s sorted in the London & Zurich portal.
Nothing needs attention.
Which services is this customer taking?
Main contract
Add-ons
Every add-on is already paid by Direct Debit.
Same form either way. The link just means they fill it in themselves.
Which Direct Debit?
Not listed? Find it by London & Zurich reference
Customer finished the form? Check now. Otherwise this app checks on its own when London & Zurich tell us, usually 20 to 30 minutes later.
More options
Use this if the customer set up their Direct Debit on a paper form or on Rotec’s website, not through this link.